Privacy Policy

Last updated: 10 September 2026

Felstead Education is operated by Felstead Enterprises (“Felstead Education”, “we”, “us” or “our”).

Felstead Education respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit the Felstead Education website, contact us, make an enquiry, book one of our educational programs, or interact with our advertising and online forms.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • your name;
  • email address;
  • telephone number;
  • school or organisation name;
  • school location;
  • your role or position at a school or organisation;
  • information relating to an enquiry or booking;
  • the educational program or incursion you are interested in; and
  • any other information you choose to provide to us.

We may also collect limited technical information when you use our website, such as your browser type, device information, IP address and information about how you interact with our website, where this information is provided through our website, analytics or advertising services.

2. How We Collect Personal Information

We may collect personal information when you:

  • submit an enquiry through the Felstead Education website;
  • contact us by email or telephone;
  • request information about one of our programs;
  • make or discuss a booking;
  • subscribe to communications from us;
  • complete a form associated with a Felstead Education advertisement; or
  • otherwise communicate with us.

We may also collect information through advertising and social media platforms, including Facebook and Instagram.

Facebook and Instagram Lead Forms

Felstead Education may advertise its educational programs through Facebook and Instagram, which are services provided by Meta.

If you complete a Felstead Education lead or enquiry form displayed through Facebook or Instagram, information you provide through that form may be provided to Felstead Education.

This may include your name, email address, telephone number, school or organisation, and information about the program or service you are interested in.

We use this information to respond to your enquiry, provide information about our programs, discuss availability and pricing, and communicate with you about Felstead Education services that may be relevant to your school or organisation.

Your use of Facebook and Instagram is also subject to Meta’s own terms, policies and privacy practices.

3. How We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • provide information about our educational incursions, shows, workshops and other programs;
  • provide quotes, pricing and availability information;
  • process and administer bookings;
  • communicate with schools, teachers and other customers;
  • provide customer service;
  • improve our programs, website and services;
  • administer our business;
  • measure the effectiveness of our advertising and marketing;
  • send information about Felstead Education programs, events or services where permitted by law; and
  • comply with applicable legal obligations.

We will not use personal information for purposes unrelated to our activities unless permitted or required by law.

4. Marketing Communications

From time to time, we may contact people who have enquired about Felstead Education or otherwise provided their contact details with information about our programs, incursions, events or services where we are permitted to do so.

You may ask us to stop sending marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us at info@felstead.com.au.

5. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information where reasonably necessary to operate our business, including to service providers that assist us with:

  • website hosting;
  • email and communications;
  • customer and enquiry management;
  • booking administration;
  • data storage;
  • analytics; and
  • digital advertising.

We may also disclose information where required or authorised by law.

Some third-party services we use, including online technology, communications, analytics or advertising providers, may store or process information outside Australia. The location in which information is processed may depend on the particular service provider and its infrastructure.

6. Meta Advertising

Felstead Education may use Meta advertising products to promote its educational programs on Facebook and Instagram.

When you interact with our advertisements, Meta may collect information in accordance with Meta’s own privacy policies and terms.

Where you voluntarily submit your personal information through a Felstead Education form on Facebook or Instagram, we may receive the information you provide and use it to:

  • respond to your enquiry;
  • provide information about our Maths incursions and other educational programs;
  • provide information about pricing and availability;
  • contact you regarding your enquiry; and
  • communicate with you about relevant Felstead Education programs and services where permitted by law.

We do not sell personal information collected through Meta lead forms.

7. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website, measure advertising performance and improve our services.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can control cookies through your browser settings, although disabling certain cookies may affect the operation of some website features.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using systems operated by Felstead Education or trusted third-party service providers.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or if you believe information we hold about you is inaccurate, incomplete or out of date.

Requests can be sent to:

info@felstead.com.au

We will take reasonable steps to respond to requests for access or correction in accordance with applicable Australian privacy law.

10. Privacy Complaints

If you have a question or complaint about how Felstead Education has handled your personal information, please contact us at:

info@felstead.com.au

We will consider your enquiry or complaint and endeavour to respond within a reasonable period.

11. Children’s Information

Our educational programs are designed for schools and students. However, our website enquiry forms and advertising lead forms are intended primarily for teachers, school staff, parents, guardians and other adults making enquiries about our services.

We do not intentionally use our general enquiry or advertising lead forms to request sensitive personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or the services we use.

The current version will be published on the Felstead Education website with the date it was last updated.

13. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

Felstead Education
Operated by Felstead Enterprises
Australia
Email: info@felstead.com.au
Website: www.felstead.com.au